Frequently Asked Questions

Everything you need to know about our photography equipment and services.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as PayPal and wire transfers for bulk corporate orders.

How long does shipping take for international orders?

International shipping typically takes 7 to 14 business days depending on the destination and customs processing times. All shipments include a tracking number.

What is your return policy for camera gear?

We offer a 30-day return policy for most items. Products must be in their original packaging with all accessories included and show no signs of physical damage.

Do your products come with a warranty?

Yes, all new equipment sold by Master Photo Network Co.,Ltd. comes with a standard 1-year manufacturer warranty covering any defects in materials or workmanship.

Can I change or cancel my order after it has been placed?

Orders can be changed or cancelled within 2 hours of placement. After this window, the order may have already entered the shipping process and cannot be modified.

Do you provide technical support for the equipment purchased?

Absolutely. Our team of experts is available via email or phone to assist you with setup, troubleshooting, and general product inquiries.